Frequently Asked Questions
Everything you need to know about your RIXO order.
What is the RIXO return policy?
We offer a 14-day return period for all full-priced items. Products must be returned in their original condition, unworn, and with all RIXO tags still attached.
Do you offer international shipping?
Yes, RIXO ships worldwide. Delivery times and shipping costs vary depending on your location, and duties are calculated at checkout for most destinations.
How do I find the right size?
Each product page features a detailed size guide. Our items generally run true to size, but we recommend checking the specific measurements for our silk slips and tailored dresses.
Can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the courier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment options.
How should I care for my RIXO silk garments?
To preserve the quality of our hand-painted prints, we recommend dry cleaning only for all 100% silk items. Always refer to the care label inside your garment.